There may be scenarios where you need to change the balance due on an invoice. For example, if you an unpaid invoice should be zeroed out or cancelled, or if an applicant did not pay enough, you can adjust it so they have a remaining balance they have to pay off.

To mark an adjustment on an invoice, first navigate to your program.

Under the Finance drop down menu, click Invoices.

Search for the invoice, by entering information in any of the search fields, or leave all the fields blank to show all invoices within the Start and End Date.

Click Select on the invoice you want to manage.

Tab over to Accounting and then click Make Adjustment.

Enter the amount that should be the new balance remaining on the invoice and click Process.

Refresh your page. You can then tab over to Email and resend a new invoice email to the applicant if you wish.

Did this answer your question?