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OpenWater Support

How can I contact OpenWater when I need help?

Zack Schwartz avatar
Written by Zack Schwartz
Updated over a week ago

OpenWater provides every customer a dedicated support representative that they can get to know throughout the course of their program. 

The most effective way to resolve your question quickly is to have a chat with your support representative through our in-app messenger. Supported administrators have access to the chat at the bottom-right corner of their screen.

Don't feel like chatting?

If you are the supported administrator for your organization you can always email your organization's support representative directly. If you have misplaced their email you can email instead and your ticket will be routed to your dedicated support representative.

Not a Supported Administrator?

OpenWater Support requires a primary point of contact, also known as the supported administrator. The supported administrator should be the individual who is primarily responsible for running and managing the program and is the one we focus on training. This means that only supported administrators are allowed to participate on training calls. A courtesy training call may be offered with non-supported admins present, however, it is company policy that only the supported administrator can be on training calls.

All communication between your organization and OpenWater comes through your supported administrator, so any questions, concerns, or comments from a non-supported administrator should be filtered through the supported administrator. You may have multiple supported administrators, and you can always purchase additional supported administrators at a later time.

OpenWater permits an unlimited number of unsupported administrators that have access to the platform but are not allowed to communicate directly with the dedicated support representative.

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