OpenWater supports GDPR and is also an active participant in Privacy Shield. If you would like further documentation about our GDPR support, please contact your support representative. Our European customers should turn on our additional privacy features outlined below. We also describe OpenWater's cookie use for main platform usage.
To turn on additional privacy functionality to support GDPR, click System Settings in the left side navigation and then Privacy.
Check the boxes to enable Cookie Consent and Email Consent. Please note that if you enable Email Consent, this will allow the recipient of emails to opt out of all emails sent from OpenWater, even transactional emails such as Confirmation Emails and Invoice Emails.
If a recipient changes their mind and would like to resume getting transaction emails, they should contact you and you can remove them from the list of revoked consent.
OpenWater also places Google Analytics on the platform to assist us in monitoring traffic and system usage. Google Analytics can be disabled per request to your support representative.
Data Deletion Request
Per GDPR you must comply with a data delete request for your end users. You can request a data deletion for an account by clicking the Data Deletion tab and fill out the form.
Your dedicated support representative will reach out to you in 1 business day to confirm the data deletion.