Update November 29, 2022

We are working on tools to give customers better visibility on which programs and which files are consuming their storage. We want to ensure customers can backup and archive information out of OpenWater prior to removing data to stay within storage limits allocated or deciding to upgrade.

Capacity limits will not be enforced until this tooling is ready
(estimated February 28, 2023).


OpenWater is a cloud product that provides isolated databases per customer and storage in a "cloud bucket." For customers that have heavy usage, additional storage and capacity is required.

What happens if I go over my limit?
OpenWater has soft-enforcement of limits. You will see warnings however we will not stop processing any new requests. You will see warnings starting at 80% of capacity, and our accounts team will reach out to you after you pass 100%. We will continue to process new information and give you time (at least 100 days*) to add more storage or to delete data.

You can also delete applications.

Media Storage

OpenWater provides 1 TB of media storage by default to each customer. 1 TB is enough for roughly 1000 hours of video files or roughly 10 million word documents.

If you require additional storage please refer to this table for upgrade costs:

Storage Size

Cost

Up to 1 TB

Included in all plans

1 TB to 2 TB

$1,500 per year

2 TB to 5 TB

$3,000 per year

5 TB to 10 TB

$4,500 per year

+ Additional 5 TB

$1,500 per additional 5 TB per year

Database Storage

OpenWater provides 1 GB of database storage by default. This is enough for the about 100,000 submissions with 100 fields collected, or 1 million submissions with 10 fields collected. For most customers this GB of storage is enough for 10+ years of data archived.

If you require additional storage please refer to this table for upgrade costs:

Storage Size

Cost

Up to 1 GB

Included in all plans

1 GB to 2 GB

$1,500 per year

2 GB to 5 GB

$3,000 per year

5 TB to 10 GB

$4,500 per year

+ Additional 5 GB

$1,500 per additional 5 GB per year

API Speed

OpenWater's API requires a fee to activate. Once activated you can make 3 calls per second. If you require additional speed please refer to this table for upgrade costs:

API Speed

Cost

Up to 3 calls per second

$2,000 per year

Up to 5 calls per second

(no additional charge, but your use case must be reviewed)

Up to 10 calls per second

$4,500 per year

Up to 25 calls per second

$7,500 per year

Up to 50 calls per second

$12,500 per year

Faster

Please contact us to setup a dedicated environment. Cost is ~$60k in addition to other license fees.

Applications Count

Most editions of OpenWater have unlimited applications. Customers on our starter edition have applications metered.

OpenWater Edition

# of Applications

Standard

No Limit

Unlimited

No Limit

Starter

Up to 150 Applications in an Active Program (no limit for archived programs)

*For the rare heavy users, that exceed more than 200% of storage, we will provide no more than 15 days to upgrade.

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