There are situations where an applicant or judge may have two or more user accounts by accident.

Swap out account
The most common case is that a user started or completed submissions under one email address and then created a new email address. Now they want to use this new email address going forward, but the entries and account is still linked to the old one.

Search for the user's two accounts in the left side navigation Applicants > Search. Be sure to click "Include users without any applications"

Open both accounts in separate tabs.

The goal is to get the original account to use the new account's email address. In order to do this we need to set the newly created account's email address to something else entirely.

Therefore in this scenario, we want zack+new@getopenwater.com to get "deleted" and zack+old@getopenwater.com to change to zack+new@getopenwater.com.

Under zack+new account, I am going to change the email address to 'zack+new@getopenwater.com.deleted'

I then go into the 'zack+old' account and change it to 'zack+new'

If we refresh our list of users, you would see the accounts adjusted like so:

Ask your user to log out / log back in and they should be good to go.

Single Sign On

For those with Single Sign On enabled, you may need to perform additional step. Go into the External Data tab of each account and clear out the values in both fields and click Save.

Note
You cannot actually delete accounts in OpenWater, but by adding '.deleted' to the end of an email address, you are essentially making the account inaccessible and is a good convention to follow.

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