OpenWater

Quickly see and share light demos for how various use cases work in OpenWater

What is OpenWater and how does it help organizations?

How can I contact OpenWater when I need help?

Learn about OpenWater Customer Support

Zack Schwartz

Kunal Johar

Jackson Clarke

How to get support, configure basic system settings, and setup a new program in OpenWater

Getting Started

Where to go as a staff member to login and manage OpenWater

Login to the administrative backend portal

Set your organization name, country, timezone, and default reply-to email address

Configure your organization information

The user profile has fields for accounts in OpenWater that can be configured

Choose which fields should exist on a user account profile

Add additional users to help you run your programs

Manage administrator accounts and permissions for backend staff

The home screen was updated in Feb 2019.  This article covers how to navigate and find programs

Personalize your dashboard by setting favorites and tagging programs

Configure your basic system settings

Start a brand new workflow from scratch or choose from a template

Add a new program

Starting a new cycle or year for a previous program. Avoid having to create a program from scratch.

Duplicate or clone an existing program

Access the overview page to manage a program

Navigate the dashboard and manage a program as an admin

Modify your workflow to add more rounds of judging

Add another round to my existing program

Keep track of how close you are to achieving your submission and revenue targets

Set your program's submission and revenue goals

Choose when submissions and judging periods open and close for each round.

Configure the deadline dates for submissions and judging

Start a new program

Also known as 2-factor authentication or MFA/2FA. Use Microsoft Authenticator or Google Authenticator to sign into OpenWater

Enable multi-factor login with an Authenticator App

Force users to use multi-factor authentication (MFA).

Enable multi-factor login with email

Also known as GDPR compliant data deletion requests.

Delete all data associated with an account

Enable login with one-time email links alongside account creation (Magic Link)

These emails can be found in System Settings > System Emails or at program level Program Settings > General Information

Understand the default OpenWater system-generated emails

Learn how to turn on GDPR privacy features

OpenWater privacy policy and GDPR

How to get OpenWater's PCI Certificate and SOC2 Audit Report

Security and Privacy Compliance Documentation

Applicants and judges can login with Facebook, Google, and LinkedIn

Allow users to login with social media accounts

Change 'Applicant' to 'Entrant' or 'Application' to 'Abstract', etc, etc.

Change the default system phrases

Modify the default confirmation emails such as the invoice email and password reset emails

Customize the system generated confirmation emails

Randomize the submission ID, or append a category code.

Customize the format of a submission ID

Is November 5th written as 11/5/2018 or 5/11/2018?

Change the date format between American and UK styles

Add branding to your invoice PDF template

Brand your invoice or receipt PDF template

Track which emails are sent and opened by recipients as well as those that may have been marked as spam or dropped.

View log of sent, delivered, and opened emails

Turn on captcha, set minimum length on passwords, and force auto-logout after 30 minutes of inactivity.

Enable captcha and password strength requirements with High Security Mode

See a usage estimation to guage how much data your OpenWater platform is consuming

View an estimation of your data storage usage

Learn how to improve email deliverability by using Domain Authentication

Authenticate a domain with OpenWater

Advanced system settings and options

Prevent casual mistakes by locking a program.

Lock a program configuration's settings to prevent other admins from making changes

Edit program settings to change the name of a program to something else

Change the name of a program

Require certain applicants to enter a password you specify in order to access the submission form for a program

Restrict applicant access to a program with a password

Override default credit card processor, phrases, invoice template, and some system emails for a specific program.

Override the default system settings on a per program basis

Edit the round settings to change the name of a round

Change the name of a round

Delete a round

Clean up your dashboard by archiving old programs or restore a program that you archived accidentally

Archive a program

Also known as pay-first or register-first workflow.

Require applicants to pay for the submission prior to starting the submission form

Ensure email deliverability and avoid spam

Emails from OpenWater are going to spam or junk folder

Event Cloud Live Zoom Integration and Support Transition

Advanced program settings and options

ASI Client Support

Find answers and get help from Intercom Support and Community Experts

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