Getting Started

How to get support, configure basic system settings, and setup a new program in OpenWater

37 articles in this collection
Written by Kunal Johar, Zack Schwartz, Joshua Wray and 1 other

OpenWater Video Tutorial Training

Get a high level training of OpenWater with this video tutorial

Written by Zack Schwartz
Updated over a week ago

Emails in OpenWater

An overview of how emails are managed and sent from OpenWater.

Written by Joshua Wray
Updated over a week ago

OpenWater Support

How can I contact OpenWater when I need help?

Written by Zack Schwartz
Updated over a week ago

Renewing Existing Program Checklist

Been a while? Get a refresher on what you need to do to get going on another year with OpenWater

Written by Zack Schwartz
Updated over a week ago

Configure your basic system settings

Login to the administrative backend portal

Where to go as a staff member to login and manage OpenWater

Written by Zack Schwartz
Updated over a week ago

Configure your organization information

Set your organization name, country, timezone, and default reply-to email address

Written by Zack Schwartz
Updated over a week ago

Choose which fields should exist on a user account profile

The user profile has fields for accounts in OpenWater that can be configured

Written by Zack Schwartz
Updated over a week ago

Manage administrator accounts and permissions for backend staff

Add additional users to help you run your programs

Written by Zack Schwartz
Updated over a week ago

Personalize your home screen by setting favorites and tagging programs

The home screen was updated in Feb 2019. This article covers how to navigate and find programs

Written by Kunal Johar
Updated over a week ago

Start a new program

Add a new program

Start a brand new program from scratch or choose from a template

Written by Zack Schwartz
Updated over a week ago

Duplicate or clone an existing program

Starting a new cycle or year for a previous program. Avoid having to create a program from scratch.

Written by Zack Schwartz
Updated over a week ago

Navigate the dashboard and access a program

Access the overview page to manage a program

Written by Zack Schwartz
Updated over a week ago

Add another round to my existing program

Modify your workflow to add more rounds of judging

Written by Zack Schwartz
Updated over a week ago

Set your program's submission and revenue goals

Keep track of how close you are to achieving your submission and revenue targets

Written by Zack Schwartz
Updated over a week ago

Configure the deadline dates for submissions and judging

Choose when submissions and judging periods open and close for each round.

Written by Zack Schwartz
Updated over a week ago

Advanced system settings and options

Allow Users to Login with Only Their Email

Written by Kunal Johar
Updated over a week ago

OpenWater System Generated Email Overview

Manage automatic emails sent from OpenWater

Written by John Frosch
Updated over a week ago

Manage Admin Permissions

Use permission settings to control which System and Program specific features your admins can access.

Written by Joshua Wray
Updated over a week ago

OpenWater privacy policy and GDPR

Learn how to turn on GDPR privacy features

Written by Zack Schwartz
Updated over a week ago

Security and Privacy Compliance Documentation

How to get OpenWater's PCI Certificate and SOC2 Audit Report

Written by Kunal Johar
Updated over a week ago

Allow users to login with social media accounts

Applicants and judges can login with Facebook, Google, and LinkedIn

Written by Zack Schwartz
Updated over a week ago

Change the default system phrases

Change 'Applicant' to 'Entrant' or 'Application' to 'Abstract', etc, etc.

Written by Zack Schwartz
Updated over a week ago

Customize the system generated confirmation emails

Modify the default confirmation emails such as the invoice email and password reset emails

Written by Zack Schwartz
Updated over a week ago

Customize the format of a submission ID

Randomize the submission ID, or append a category code.

Written by Zack Schwartz
Updated over a week ago

Change the date format between American and UK styles

Is November 5th written as 11/5/2018 or 5/11/2018?

Written by Zack Schwartz
Updated over a week ago

Brand your invoice or receipt PDF template

Add branding to your invoice PDF template

Written by Zack Schwartz
Updated over a week ago

View log of sent, delivered, and opened emails

Track which emails are sent and opened by recipients as well as those that may have been marked as spam or dropped.

Written by Zack Schwartz
Updated over a week ago

Enable captcha and password strength requirements with High Security Mode

Turn on captcha, set minimum length on passwords, and force auto-logout after 30 minutes of inactivity.

Written by Zack Schwartz
Updated over a week ago

Advanced program settings and options

Lock Your Program's Configuration

Prevent casual mistakes by locking a program.

Written by Joshua Wray
Updated over a week ago

Change the name of a program

Edit program settings to change the name of a program to something else

Written by Zack Schwartz
Updated over a week ago

Restrict applicant access to a program with a password

Require certain applicants to enter a password you specify in order to access the submission form for a program

Written by Zack Schwartz
Updated over a week ago

Override the default system settings on a per program basis

Override default credit card processor, phrases, invoice template, and some system emails for a specific program.

Written by Zack Schwartz
Updated over a week ago

Change the name of a round

Edit the round settings to change the name of a round

Written by Zack Schwartz
Updated over a week ago

Delete a round

Remove a round from your workflow

Written by Zack Schwartz
Updated over a week ago

Archive a program

Clean up your dashboard by archiving old programs or restore a program that you archived accidentally

Written by Zack Schwartz
Updated over a week ago

Require applicants to pay for the submission prior to starting the submission form

Also known as pay-first or register-first workflow.

Written by Zack Schwartz
Updated over a week ago

Emails from OpenWater are going to spam or junk folder

Ensure email deliverability and avoid spam

Written by Zack Schwartz
Updated over a week ago